Responsible Gaming at ddb33

At ddb33, responsible gaming is not an afterthought — it is a core pillar of how we operate. We believe that online gambling, including cricket betting, live casino games, slots, and keno, should be an entertaining leisure activity enjoyed within reasonable personal limits. When gambling moves beyond entertainment and begins to cause financial stress, emotional harm, or relationship problems, it stops being a game and becomes a serious concern.

ddb33 is committed to maintaining a gaming environment where players in Bangladesh can set personal limits, take breaks, access honest information about risk, and seek help without stigma. We invest in technology and trained staff to identify players who may be at risk and to intervene appropriately. We do not target vulnerable individuals with aggressive promotions, and we do not encourage players to chase losses or deposit beyond their declared means.

Our responsible gaming framework covers six key areas: age verification and access controls, account-level limit-setting tools, time-out and self-exclusion mechanisms, proactive player monitoring, staff training, and signposting to independent support organisations. Every player who registers with ddb33 has access to all of these tools from the moment their account is created.

Before processing any withdrawals and in certain cases at the point of registration, ddb33 requires players to complete a Know Your Customer (KYC) identity verification process. This process confirms your full legal name, date of birth, and residential address using government-issued identification documents such as a National ID card, passport, or birth certificate. Players who are confirmed to be under 18 years of age will have their accounts permanently closed.

In addition to mandatory KYC verification, ddb33 uses additional age and identity checks throughout a player's account lifetime, particularly when deposit volumes increase significantly or when a player's declared age appears inconsistent with other account information. These checks are conducted confidentially and in good faith to protect both the player and the integrity of the ddb33 platform.

• Registration check: Date of birth is collected and validated at the point of account creation.
• KYC verification: A government-issued photo ID confirming age 18+ must be submitted before withdrawals are approved.
• Ongoing monitoring: Accounts showing inconsistencies in age-related information may be flagged for additional verification at any time.
• Immediate closure: Any account confirmed to belong to a person under 18 will be closed immediately, with all remaining funds returned to the source payment method.

ddb33 provides a comprehensive suite of responsible gaming tools that every player can access directly from their account settings. These tools are designed to help you maintain control over your gambling activity, enforce personal boundaries, and step back whenever you feel it is necessary. There is no waiting period to activate any of these tools — they take effect immediately upon request.

Problem gambling can develop gradually and is often difficult to recognise in yourself. ddb33 encourages all players to regularly reflect on their gambling habits and to be honest about whether their play remains recreational and within their means. The following warning signs may indicate that gambling is becoming a problem and that it may be time to seek help or use one of our player protection tools.

Recognising one or more of these signs does not mean you are a problem gambler, but it is a signal worth taking seriously. If you identify with several of the above, we strongly encourage you to use ddb33's responsible gaming tools — particularly a time-out or self-exclusion — and to reach out to an independent support service for confidential guidance.

Self-exclusion is one of the most powerful responsible gaming tools available on ddb33. When you self-exclude, your account is fully suspended for the period you choose. You will be unable to log in, deposit, or place any bets. ddb33 will also remove you from all promotional communications for the duration of your exclusion. Self-exclusion can be applied quickly, and once activated for the chosen period, it cannot be reversed.

ddb33 offers the following self-exclusion durations:

• 6 months — a meaningful break to reassess your relationship with gambling
• 1 year — an extended pause with time to build healthier habits
• 2 years — a long-term exclusion for players who need significant distance
• 3 years — for serious cases where an extended period away is clearly needed
• Permanent exclusion — a lifelong ban from the ddb33 platform, with no option to reopen the account

How to request self-exclusion on ddb33:

1. Log in to your ddb33 account Navigate to Account Settings and select the Responsible Gaming section from the menu.
2. Select Self-Exclusion Choose the Self-Exclusion option and select your preferred exclusion duration from the available options.
3. Confirm your decision Read the confirmation notice carefully. Self-exclusion takes effect immediately upon confirmation and cannot be reversed for the chosen period.
4. Receive confirmation email You will receive an email to your registered address confirming that self-exclusion has been applied and stating the date on which it will expire (if applicable).
5. Contact support if needed If you cannot access your account to self-exclude, email [email protected] immediately with the subject line "Self-Exclusion Request" and we will apply the exclusion within 1 hour.

If you are concerned about your own gambling or the gambling of someone close to you, reaching out for help is the most important step you can take. ddb33 encourages all players to use the following resources if they feel gambling is becoming a problem. All support services offer confidential assistance.

• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline offers emotional support services in Bangladesh for individuals experiencing distress. Gambling-related stress is a valid reason to seek support.
• Gamblers Anonymous: A worldwide fellowship of individuals who share their experience, strength, and hope with each other to solve their common gambling problem. Meetings are available online and in many cities globally.
• GamCare: An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. GamCare operates a 24/7 online chat service.
• BeGambleAware: A leading charitable organisation providing free, confidential support and advice to anyone affected by problem gambling, including family members and friends of those with a gambling problem.
• ddb33 Responsible Gaming Team: Our own support team is trained to discuss responsible gaming concerns, activate account restrictions, and signpost players to appropriate external resources. Available 24 hours a day, 7 days a week via email.

You do not need to reach crisis point before seeking help. Talking to someone early — before gambling becomes financially or emotionally destructive — is always the right decision. ddb33 will never penalise, shame, or disadvantage a player for raising responsible gaming concerns.

ddb33 takes its responsibility to prevent underage gambling with the utmost seriousness. If you share a computer, tablet, or mobile device with children or young people under the age of 18, we strongly recommend taking proactive steps to prevent access to gambling websites, including ddb33. The following practical measures can help protect minors in your household.

• Use parental control software: Applications such as Net Nanny, Qustodio, Bark, and built-in operating system parental controls can block access to gambling websites on shared devices. These tools can be configured by age category and updated regularly to include newly launched platforms.
• Keep your login credentials private: Never share your ddb33 username or password with anyone, including your children. Log out of your ddb33 account fully after every session on any shared device.
• Enable device-level screen time controls: Both Android and iOS devices offer built-in screen time and content restriction features. These can be password-protected to prevent children from bypassing them.
• Talk openly about responsible gambling: Educating young people about the risks of gambling — including the statistical advantage the house always holds — is one of the most effective long-term protective measures available.
• Monitor bank and bKash/Nagad transactions: Unexplained withdrawals from a shared payment account may indicate that a minor is attempting to fund gambling activity. Contact ddb33 immediately if you suspect this.

If you suspect that a minor has opened an account on ddb33 using falsified age information, please contact us without delay at [email protected] with the subject line "Underage Account Report". We will investigate promptly, close the account if our findings confirm the suspicion, and reverse any transactions made.

Our dedicated responsible gaming and player safety team is available 24 hours a day, 7 days a week. Whether you want to activate a limit, request a self-exclusion, report a concern about an account, or simply ask a question about how our responsible gaming tools work, we are here to help without judgement.